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Changing the email address

Learn how to change your email address in HeiaHeia web version.

If you have access to your old email, follow these instructions: 

  1. Log in to HeiaHeia web: app.heiaheia.com/login. Changing an email is only possible on a web browser.

  2. Click on your account (your name in the top right corner) and choose Settings.

  3. Scroll down to Email. Type your new email address and click Save.

  4. You will receive a confirmation email to your old email address.

  5. Click the link to confirm. Please confirm as logged in to HeiaHeia. 

 

If you don't have access to your old email anymore, please contact us and follow the instructions below: 

We can help you to change the email address, but for security reasons we need to identify you first as the owner of this HeiaHeia account. Therefore, please answer the following questions when submitting the ticket:

  1. When did you register as a user?
  2. How many friends do you have in HeiaHeia (approximately)? Please name a few friends.
  3. Have you added wearable devices to your user account (if so, which ones)?
  4. Are you a member of a community or a group in HeiaHeia? Which one?
  5. Which new email address would you like us to link your account to? 

After verifying your identity, we will change your email address and send a password reset link to the new address.

 

If you just want to manage your email settings and notifications from HeiaHeia, choose Update email settings under Settings.