Adding and removing users

Learn how to add new users and remove ones in your community.

As a Champion user in your community you can add and/or remove users. 

 

If you need to update a lot of data, take advantage of our User management tool and update user data, add and remove users - all at once by uploading an Excel file. You can easily update team members as well.  Read more here (coming soon).

 

Adding new users

 

You can invite new users by email or by a code. 

 

Inviting by email:

1. Open your Admin actions

2. Choose Invite members

3. Invite by Email: enter the email address and other information needed. If you have a team challenge, you can pick here the team for the person you are inviting. When accepting the invitation he/she will automatically join the correct team. 

4. Add more rows if needed. You can send 10 invitations at a time.

5. Send invitations. 

If the user already has the free version of HeiaHeia, he/she will update to the Pro version when joining the community with the code. Please note that the invitation should be sent to the same email address that was used for creating the free user account - otherwise the new user will have two accounts. The user can afterwards change the email address connected to HeiaHeia. 

 

Admin invite users

 

Inviting by using the sign up code:

Give a sign up code to all new users you want to invite to become a member of the community.  

The user can enter the code when creating a HeiaHeia account. If your community has teams, the user can choose the team in the sign up process. 

If the user already has the free version of HeiaHeia, he/she will update to the Pro version when joining the community with the code. Read more about joining with a code on mobile phone or on browser (for example, where to enter the code in the free version).

 

Sign in codes are practical if you are inviting a lot of people. 

 

 

Removing members from the community

 

For removing a member you need to go the Admin panel. 

Admin panel

1. Log into the admin panel with your email and password. 

2. Click on Manage users

3. Choose List of users

4. Search the person you need to remove and click on Open profile. 

5. Remove from the community.

 

Removing a member from a team

1. Log into the admin panel with your email and password.  

2. Click on Manage teams

3.  Choose List of teams

4.  Find the team and click on Open profile

5.  Choose List of team members

6. Expel from this group

 

Please contact us under customersuccess@heiaheia.fi  if you have a lot of changes in user management to do. We can help you!